FAQs

  1. Can I place an order over the telephone?

Orders can only be placed through our website using the Shopping cart and payment via credit card. 

  1. How quickly will the order be processed?

We aim to process your order and dispatch within 48 hours.

  1. What costs are associated with freight?

We have a standard flat rate of $8.50 per package throughout Australia. 

International orders will need to be cleared with us beforehand and freight paid.  Please contact us through our Contact Page so that we can make arrangements.

  1. What courier service are you using?

We are currently using Australia Post.

  1. Can I purchase a single unit?

The sampler pack is a package of one unit.

  1. Will there be any price fluctuations?

The price of stock on our website may be altered without notice, due to the volatility of raw material pricing.  We will always maintain to do our best to provide a fair price.

  1. What do I do if there is a problem with my order?If there are any issues with your order, please contact us immediately via our Contact Page and will be endeavour to work through the issue with you.

View our full Shipping and Returns here.

View our Private Policy here.